The camera is designed to automatically reconnect once there is internet available. It's good practice to keep a record of the MAC and IP addresses of installed cameras for troubleshooting purposes. Move your camera and Wi-Fi router closer together Restart the Wi-Fi router Check whether there is a wireless interference. If you have problem in looking for the smart bulb, please go to Settings->Wi-Fi on your smart phone and manually connect to smart bulb’s Wi-Fi network (same as iOS). Your camera may lose connection with our servers or the internet on some occasions. Usually, it ends up in a landfill. If the app says "Device Offline" then: Please check your Wi-Fi router if online and in range. Quick Install Guide. Usually, we can solve the most network problems by doing this. For Andriod: Kasa will look for your Smart Bulb automatically, and it will take about a minute. Download the TCP Smart Doorbell instructions here. In a similar manner to ping in Tip #2 above, the ARP command can be used to show the IP and MAC addresses of devices connected to the network, just type "arp -a" at the command prompt. Download the TCP Smart Camera instructions in all languages. In some cases, to circumvent this scenario, users will have to enable the smartphone's WiFi connectivity setting to "allow" connections to non-internet enabled devices. What are wireless bands (2.4 GHz and 5 GHz) how do they affect the ability to connect the camera to my router? Disable and re-enable the skill for your smart home device in the Alexa app. If you have changed the default port number is 80, Then type the IP address of the camera: new port number into the address bar of web browser. Open the web browser and type the IP address of the IP Camera into the address bar, press Enter. Network cameras are prevailing in today's video surveillance market. FAQ. Follow this link for any FAQ questions you may have. Check if you have the latest Geeni functionality by clicking “Check for firmware update” in your device settings. Then, re-enable your smart home device again. We always welcome phone calls (1-800-791-0660) or emails, but all we can do to troubleshoot cameras is go over the steps at the top of the page. See more I just installed a new router, why is my camera not working? Wait up to 5 minutes for the camera to restart. The camera is offline and does not seem to reconnect. How do I get it back online? Check whether the camera is warm or cold to the touch Move the camera Restart the camera Why was I automatically logged out of my mobile app? Enable your smartphone's WiFi; Open WiFi settings c. Looking for your Smart Bulb. Restart your Alexa device and your smart home device. Disconnect your smart home device using the Disable option for your device in the Alexa app. The smartphone setting listed above can prevent users from connecting the V.360 Companion Application to the physical V.360 camera. Unplug the camera from the power source, and plug it back in. Video Installation. 1080P & Outdoor. If this does not happen, you can try the following: 1. Does my camera reconnect to my Wi-Fi network automatically? Peter is the technician in Unifore, he concluded that most of users failed to setup the camera, simply because they didn't reset the camera during the initial setup. Make sure that the camera is plugged in and receiving power. WiFi Doorbell. TCP Smart Camera … Once the warranty on the camera is over, there is nothing that can be done to fix it. We are the best source for the latest news in the Trail Camera Industry. Download and install any software updates available for your devices. My camera has gone offline. 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